HUBUNGAN KUALITAS PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN PESERTA BPJS MANDIRI DI PUSKESMAS DELITUA KABUPATEN DELI SERDANG TAHUN 2018

  • Selamat Ginting Institut Kesehatan Deli Husada Deli Tua
  • Adi Arianto Institut Kesehatan Deli Husada Deli Tua
DOI: https://doi.org/10.36656/jpkm.v1i2.125
Keywords: quality of health services, satisfaction patient’s, BPJS

Abstract

Health is a prosperous state of the body, soul, and social which is very possible for every individual to live productively in a social and economic way. Tests of research are to identify the relationship between the quality of health services to the level of satisfaction of BPJS Mandiri in Public Health Center Deli Tua Kab Deli Serdang. The research method uses an analytical survey type with a sample of 95 people. The results of the study are that there is a significant relationship between Tangible, reliability, responsiveness, assurance, empathy for the satisfaction of BPJS Mandiri in Public Health Center Deli Tua Kab Deli Serdang wit p-value(0.00). The conclusion in this study is that the most dominant factors affecting patient satisfaction are direct evidence of this indicated by the highest Exp (B) of 6,374

References

Abiyazha. 2013. Istilah – istilah Dalam Statistic Rumah Sakit. Jogjakarta: Nuha Medika Agusnar, 2012 Pengaruh Tarif dan Fasilitas Terhadap Kepuasaan Pasien di Rmah Sakit Tri Trogamba. Alamsyah, D., 2011. Manajemen Pelayanan Kesehatan. Yogyakarta: Nuha Medika. Arikunto, S., 2010. Prosedur Penelitian. Edisi Revisi Cetakan 14. Jakarta: Rineka Cipta. Azwar, A. 2008. Menjaga Kualitas pelayanan Kesehatan. Jakarta: Pustaka Sinar Harapan. Asmuji, 2013.Manajeme Keperawatan.Ar.ruzz Media.Yogyakarta Calisir, F, C.A Gumussory, A.E Bagrak tariogo and B.Kaya. Affets of Servise Quality Dimensions on Customer Statis[action and Return Intension in Different Hospital Types. Proceddings of the 2012 Internasional Gompference on Industria; Engineering and Operations Management,2012 Efendi; Sofian,. Tukiran. 2012. Metode Penelitian Survei. Edisi Revisi. Jakarta: LP3ES. Fidella, Firwan Firdaus. 2015. Evaluasi Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan Peserta BPJS di RSUD Penembahan Senapati Bantul< Magister Manajemen Rumah Sakit, Universitas Muhammadiyah, Yogyakarta. Hidayat, A. Aziz Alimul. (2011). Metode Penelitian Kebidanan dan Teknik Analisa Data. Salemba Medika. Jakarta, pp, 117-125. Hurriyati, R. 2005. Bauran Pemasaran dan Loyalitas Konsumen. Alfabetta. Bandung. Lupiyoadi dan Hamdani, 2006. Manajemen Pemasaran jasa Edisi kedua. Penerbit Salemba Empat: Jakarta Parasuraman, A & Zeithamla, V.A 1990, “Quality Counts in Service Too”, Business Horizons, Vol. 28 No. 3 , pp.44-46 Wibowo, 2011. Manajemen Kerja. Edisi ketiga, Jakarta: PT. Raja Grafindo Persada. Wijoyo,D.2006,Manajemen Kualitas pelayanan Kesehatan Volume 1. Surabaya:Airlanga University press. Winarno, 2011, Manajemen Administrasi Rumah Sakit, Edisi II Jakarta: UIPres
Published
2019-04-28
Issue
Vol 1 No 2 (2019): Jurnal Penelitian Keperawatan Medik
Section
Articles