HUBUNGAN MONITORING DAN EVALUASI DENGAN KUALITAS PELAYANAN DI PUSKESMAS SEI SUKA-BATUBARA
Keywords:
Planning, Implementation, Reporting, Monitoring Evaluation, Service Quality
Abstract
The development of various types of health services makes the quality of health services in public health centers easily overlooked. In the framework of quality control to have accreditation standards, it is necessary to implement a quality program that includes monitoring evaluation activities.This study aims to analyze the relationship between the planning, implementation and reporting stages of monitoring evaluation with service quality at Sei Suka Public Health Center, Batu Bara District in 2019. The study was analytic survey research with a cross sectional approach. The sample in the study was 36 employees of the Sei Suka Public Health Center, and using non probability sampling with total sampling techniques and 36 patients at the Sei Suka Public Health Center with purposive sampling technique. Data analysis was univariate, bivariate with Spearman Rank correlation test and multivariate with multiple linear regression test at 95% confidence level, α = 5%. The results of the study showed that the planning phase activities were good, the implementation phase was not good and the reporting phase was not good. Service quality was still low. There was a relationship between the planning, implementation and reporting stages of monitoring evaluation with service quality. The implementation phase of monitoring evaluation was the most related variable to service quality in Sei Suka Public Health Center, Batu Bara District in 2019.The planning phase must be carried out by involving stakeholder and the health professionals involved. The implementation phase of monitoring evaluation must be carried out based on the planning phase that had been made, carried out on time and regularly periodically. The results of the reporting phase of monitoring evaluation must be socialized and communicated with all employees and service units involved.References
Anggraeny, P.,A., Ernawaty, 2016. Kesiapan Pusat Layanan Kesehatan (Plk) BUnair Menghadapi Akreditasi Klinik Pratama, Jurnal Administrasi Kesehatan Indonesia, Volume 4 nomor 2, pp. 146-154.
Andriani, A., 2017. Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien Diruangan Poli Umum Puskesmas Bukittinggi, Journal Endurance, Volume 2 nomor 1, pp. 45-52.
Elfindri, 2011. Beberapa Teknik Monitoring dan Evaluasi (MONEV), Jurnal Kesehatan Komunitas, Volume 1 nomor 3, pp. 106-128.
Ensha, I., S., 2018. Pengaruh Implementasi Kebijakan Akreditasi Puskesmas Terhadap Manajemen Pelayanan Kesehatan Masyarakat Dalam Mewujudkan Produktifitas Kerja, Jurnal Publik, Volume 6 nomor 2, pp. 150-158.
Fidella, Firdaus, F., 2015. Evaluasi kualitas pelayanan Terhadap Kepuasan Pasien Rawat Jalan Peserta BPJS di RSUD Panembahan Senopati Bantul, Tesis. Yogyakarta: Fakultas Kesehatan Masyarakat Universitas Muhammadiyah Yogyakarta.
Fianty, Ria, I., Rumbrapuk, Maidin, Alimin, M., Pasinringi, S., A., 2014. Efektifitas Penerapan Fungsi Manajemen dalam Pencapaian kinerja Puskesmas di Kabupaten Boven, Jurnal Pascasarjana, Volume 33, pp. 116-130.
Fahamsyah, D., Hatta, I., Mahyuliansyah, 2018. Pengukuran Indeks Kepuasan Masyarakat (Ikm) Pelayanan Kesehatan Di Puskesmas Kabupaten Hulu Sungai Utara, Jurnal Administrasi Kesehatan Indonesia, Volume 6 nomor 2, pp. 189-196.
Indrayathi, P.,A., Listyowati,R., Nopiyani Ini, M.,S., Ulandari Luh, P.,S., 2014. Mutu pelayanan puskesmas perawatan yang berstatus badan layananumum daerah, Kesmas: National Public Health Journal, Volume 6 nomor 2, pp. 164-170.
Koswara, D.,D., 2003. Implikasi Monitoring dan Evaluasi Terhadap Peningkatan Mutu Sekolah, Diakses 10 Desember 2018,https://media.neliti.com/media/publications/72761-ID-implikasi-monitoring-dan-evaluasi-terhad.pdf.
Kori, P., 2013. Hubungan Beban Kerja dan Kepuasan Kerja dengan Kinerja Karyawan di Instalasi Rekam Medis Rumah Sakit Mata DR YAP, Tesis, Yogyakarta: Universitas Muhammadiyah Surakarta.
Maghfiroh, L., Rochmah, T.,N., 2017. Analisis Kesiapan Puskesmas Demangan Kota Madiun Dalam Menghadapi Akreditasi, Jurnal Media Kesehatan Masyarakat Indonesia, Volume 13 nomor 4, pp. 329-336.
Molyadi, Trisnantoro, L., 2018. Pelaksanaan Kebijakan Akreditasi Puskesmas di Kabupaten Kubu Raya, Jurnal Kebijakan Kesehatan Indonesia, Volume 07 nomor 1, pp. 18-23.
Peraturan Menteri Kesehatan Republik Indonesia Nomor 75 tahun 2015 tentang Akreditasi Puskesmas, Klinik Pratama, Tempat Praktik Mandiri Dokter, dan Tempat Praktik Mandiri Dokter Gigi.
Suryana, A., 2010. Strategi Monitoring dan Evaluasi (MONEV) Sistem Penjaminan Mutu Internal Sekolah, Diakses 02 Desember 2018, http://file.upi.edu/Direktori/FIP/JUR._ADMINISTRASI_PENDIDIKAN/197203211999 31ASEP_SURYANA/Copy_of_STRATEGI_MONITORING_DAN_EVALUASI.pdf.
Sukma, Sarah N.,F., Sudiro, Fatmasari E.,Y., 2017. Analisis Perencanaan Quality Assurance Ditinjau dari Aspek Input Pelayanan Keperawatan Rawat Inap Pasca Akreditasi Paripurna Rs Swasta X Kota Semarang, Jurnal Kesehatan Masyarakat, Volume 5 nomor 4, pp. 127-136.
Taufik, T. 2013. Peran Monitoring dan Evaluasi Terhadap Sistem Akuntabilitas Kinerja Instansi Pemerintah Daerah, Jurnal Akuntansi, Volume 1 nomor 2, pp. 199-212.
Qulsum, M.A., Sari, K., Bachtiar, A., Taufiq, K.M. 2018. Achievement of Community Health Center Seen Through Accreditation Results : Case Study in Puskesmas X in Surabaya, Proceedings of Internasional Conference on Applied Science and Health, Volume 3, pp. 356-362.
Andriani, A., 2017. Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien Diruangan Poli Umum Puskesmas Bukittinggi, Journal Endurance, Volume 2 nomor 1, pp. 45-52.
Elfindri, 2011. Beberapa Teknik Monitoring dan Evaluasi (MONEV), Jurnal Kesehatan Komunitas, Volume 1 nomor 3, pp. 106-128.
Ensha, I., S., 2018. Pengaruh Implementasi Kebijakan Akreditasi Puskesmas Terhadap Manajemen Pelayanan Kesehatan Masyarakat Dalam Mewujudkan Produktifitas Kerja, Jurnal Publik, Volume 6 nomor 2, pp. 150-158.
Fidella, Firdaus, F., 2015. Evaluasi kualitas pelayanan Terhadap Kepuasan Pasien Rawat Jalan Peserta BPJS di RSUD Panembahan Senopati Bantul, Tesis. Yogyakarta: Fakultas Kesehatan Masyarakat Universitas Muhammadiyah Yogyakarta.
Fianty, Ria, I., Rumbrapuk, Maidin, Alimin, M., Pasinringi, S., A., 2014. Efektifitas Penerapan Fungsi Manajemen dalam Pencapaian kinerja Puskesmas di Kabupaten Boven, Jurnal Pascasarjana, Volume 33, pp. 116-130.
Fahamsyah, D., Hatta, I., Mahyuliansyah, 2018. Pengukuran Indeks Kepuasan Masyarakat (Ikm) Pelayanan Kesehatan Di Puskesmas Kabupaten Hulu Sungai Utara, Jurnal Administrasi Kesehatan Indonesia, Volume 6 nomor 2, pp. 189-196.
Indrayathi, P.,A., Listyowati,R., Nopiyani Ini, M.,S., Ulandari Luh, P.,S., 2014. Mutu pelayanan puskesmas perawatan yang berstatus badan layananumum daerah, Kesmas: National Public Health Journal, Volume 6 nomor 2, pp. 164-170.
Koswara, D.,D., 2003. Implikasi Monitoring dan Evaluasi Terhadap Peningkatan Mutu Sekolah, Diakses 10 Desember 2018,https://media.neliti.com/media/publications/72761-ID-implikasi-monitoring-dan-evaluasi-terhad.pdf.
Kori, P., 2013. Hubungan Beban Kerja dan Kepuasan Kerja dengan Kinerja Karyawan di Instalasi Rekam Medis Rumah Sakit Mata DR YAP, Tesis, Yogyakarta: Universitas Muhammadiyah Surakarta.
Maghfiroh, L., Rochmah, T.,N., 2017. Analisis Kesiapan Puskesmas Demangan Kota Madiun Dalam Menghadapi Akreditasi, Jurnal Media Kesehatan Masyarakat Indonesia, Volume 13 nomor 4, pp. 329-336.
Molyadi, Trisnantoro, L., 2018. Pelaksanaan Kebijakan Akreditasi Puskesmas di Kabupaten Kubu Raya, Jurnal Kebijakan Kesehatan Indonesia, Volume 07 nomor 1, pp. 18-23.
Peraturan Menteri Kesehatan Republik Indonesia Nomor 75 tahun 2015 tentang Akreditasi Puskesmas, Klinik Pratama, Tempat Praktik Mandiri Dokter, dan Tempat Praktik Mandiri Dokter Gigi.
Suryana, A., 2010. Strategi Monitoring dan Evaluasi (MONEV) Sistem Penjaminan Mutu Internal Sekolah, Diakses 02 Desember 2018, http://file.upi.edu/Direktori/FIP/JUR._ADMINISTRASI_PENDIDIKAN/197203211999 31ASEP_SURYANA/Copy_of_STRATEGI_MONITORING_DAN_EVALUASI.pdf.
Sukma, Sarah N.,F., Sudiro, Fatmasari E.,Y., 2017. Analisis Perencanaan Quality Assurance Ditinjau dari Aspek Input Pelayanan Keperawatan Rawat Inap Pasca Akreditasi Paripurna Rs Swasta X Kota Semarang, Jurnal Kesehatan Masyarakat, Volume 5 nomor 4, pp. 127-136.
Taufik, T. 2013. Peran Monitoring dan Evaluasi Terhadap Sistem Akuntabilitas Kinerja Instansi Pemerintah Daerah, Jurnal Akuntansi, Volume 1 nomor 2, pp. 199-212.
Qulsum, M.A., Sari, K., Bachtiar, A., Taufiq, K.M. 2018. Achievement of Community Health Center Seen Through Accreditation Results : Case Study in Puskesmas X in Surabaya, Proceedings of Internasional Conference on Applied Science and Health, Volume 3, pp. 356-362.
Published
2019-10-24
Section
Articles
