PELATIHAN IMPLEMENTASI MANAJEMEN MUTU  DI RUMAH SAKIT UMUM SEMBIRING DELI TUA

Sri Sudewi Pratiwi Sitio; Saiful Batubara; Efrata s; Bahtera Bindavid Purba

doi:10.36656/jpmph.v2i1.743

Sri Sudewi Pratiwi Sitio Institut Kesehatan Deli Husada
Saiful Batubara Universitas Islam Sumatera Utara
Efrata s Institut Kesehatan Deli Husada
Bahtera Bindavid Purba Institut Kesehatan Deli Husada

DOI: https://doi.org/10.36656/jpmph.v2i1.743

Keywords: Management, quality, Hospital

Abstract

Hospital quality management is aimed at improving the quality of health services and protecting patients and increasing satisfaction with the use of services in hospitals. In addition, quality management is also related to hospital accreditation which is part of the national hospital quality assurance system.

7 quality management principles developed in ISO 9001: 2015 which include: (1) Customer Focus; (2) Leadership; (3) Engagement of People Process; (4) Approach; (5) Improvements; (6) Evidence-Based Decision Making & (7) Relationship Management. It needs to be implemented and integrated into the hospital's internal quality assurance system as a form of strengthening the standards and criteria that are developed sustainably in the hospital.

References

Kathleen M. La Tour. 2010: Health Information Management Concept, Principles, and Practice, Third Edition. 233 North Michigan Avenue, Suite 2150, Chicago, Illionis, AHIMA
Komisi Akreditasi Rumah Sakit, Standar Nasional Akreditasi Rumah Sakit, 2017
ISO Quality Management Principles 2015
Mulyono, B. 2008. Pengalaman RSUP DR. Sardjito dalam upaya membangun budaya mutu & peningkatan mutu pelayanan.

PELATIHAN IMPLEMENTASI MANAJEMEN MUTU DI RUMAH SAKIT UMUM SEMBIRING DELI TUA