PENINGKATAN PENGETAHUAN MASYARAKAT TENTANG HAK DAN KEWAJIBAN PASIEN DALAM PELAYANAN KESEHATAN DI RSU SEMBIRING
DOI:
https://doi.org/10.36656/jpmph.v6i3.3113Keywords:
patient rights, patient responsibilities, health education, patient safety, quality of healthcare services.Abstract
Patient rights and responsibilities are essential components in achieving quality, safe, and patient-centered healthcare services. However, many people still have limited understanding regarding their rights and responsibilities while receiving healthcare services, which may lead to misunderstandings between patients and healthcare providers and affect the quality of care. This community service program aimed to improve public knowledge regarding patient rights and responsibilities in healthcare services at Sembiring General Hospital. The methods employed included preparation, educational interventions through lectures, discussions, and question-and-answer sessions, followed by evaluation activities. The educational materials covered patient rights, patient responsibilities, the role of patients in supporting patient safety, and interactive discussions. Evaluation was conducted using 12 questions administered before and after the educational intervention. The results showed an increase in participants' knowledge by 45%. Before the educational program, participants answered correctly an average of 6 out of 12 questions, whereas after the intervention, the number of correct answers increased to 12 out of 12 questions. The highest improvement was observed in the aspects of patient rights and patient responsibilities, with an increase of 50%. This program proved effective in improving public understanding of patient rights and responsibilities and is expected to support the enhancement of healthcare quality and patient safety at Sembiring General Hospital. Continuous educational efforts are needed to encourage active patient participation in patient-centered healthcare services.
Keywords: patient rights, patient responsibilities, health education, patient safety, quality of healthcare services.
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