HUBUNGAN KUALITAS PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN PENGGUNA BPJS RAWAT INAP DI RUMAH SAKIT UMUM SEMBIRING KECAMATAN DELI TUA KABUPATEN DELI SERDANG TAHUN 2018

Abstract

Quality of service is a form of assessment consumer (patient) againt the level of service that is accepted by the expected service levels. This reseach aims to know the relationship of quality health services to the satisfaction of patient use of Social Health Care Assurance.On the services related to physical evidence of service, reliability of service, responsiveness of service, service assurance and caring service at public hospital sembiring sub district Deli Tua, Deli Serdang District. The design of this research uses explanatory approach to survey with the total population in the year 2018 as many as 509 and sample as many as 96 respondents who specified with proportional random sampling technique with conduct interviews using questionnaire. Data of bivariate analysis use chi-square test statistic with significance level p≤0,05. The results showed that there was a significant correlation between service quality and patient satisfaction of Social Health Care Assurance where physical proof of service p (0,003) <α (0,05), service reliability p (0,005) <α (0,05), (0,010) <α (0,05), service assurance p (0,005) <α (0,05) and attention p (0,001) <α (0,05). For management of hospital the needs to develop information management system to further facilitate the service and rapid evaluation of hospital service needs.