Jurnal Inovasi Kesehatan Masyarakat

ANALISIS FAKTOR YANG BERHUBUNGAN DENGAN MINAT KUNJUNG ULANG PASIEN RAWAT JALAN DI RSU SEMBIRING DELI TUA

Rizqi Nanda Putri — 2025-05-07

The intention to revisit is a key component of patient loyalty, which can be strengthened through repeated use of hospital services. One of the primary factors influencing patient satisfaction is service quality. In the context of hospital services, service quality refers to providing healthcare that adheres to quality standards, ensuring that patient and family needs and expectations are met. This leads to greater satisfaction and ultimately enhances trust in the hospital. This study utilized an observational research design with a cross-sectional approach, involving 80 respondents who met the sample readiness criteria at the time of the study. Chi-square analysis was conducted, and the findings revealed that three service quality variables had a significant relationship with outpatient revisit interest at Sembiring Hospital: physical evidence (p = 0.001), reliability (p = 0.001), and responsiveness (p = 0.004). To enhance patient satisfaction and encourage revisit intention, Sembiring Hospital should improve service quality based on patient assessments, particularly in aspects that do not yet meet their expectations. Conducting staff training programs to enhance healthcare professionals’ skills and improve service quality and human resource (HR) performance is also recommended. Additionally, ensuring a comfortable and patient-friendly healthcare environment can make outpatient services more appealing and encourage repeat visits. By implementing these improvements, Sembiring Hospital can increase patient satisfaction, build loyalty, and strengthen trust in its healthcare services.

GAMBARAN IMPLEMENTASI SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) DI RUMAH SAKIT UMUM SEMBIRING DELI TUA TAHUN 2024

Lina Febriani Tanjung — 2025-05-07

Sistem Informasi Manajemen Rumah Sakit (SIMRS) diterapkan untuk meningkatkan efisiensi operasional, mempercepat pencatatan serta akses data pasien, dan mendukung pengambilan keputusan berbasis data yang akurat. Di RSUD Sembiring Deli Tua, SIMRS telah digunakan sejak tahun 2021, namun integrasinya masih terbatas di beberapa unit. Penelitian ini bertujuan untuk menganalisis penerapan SIMRS, khususnya di unit rawat jalan, guna mengeval_uasi efektivitas sistem dan dampaknya terhadap kualitas layanan kesehatan.
Penelitian ini bersifat observasional dan dilakukan di RSUD Sembiring Deli Tua dengan melibatkan karyawan serta pasien sebagai responden. Hasil penelitian mengungkapkan bahwa sebagian besar responden memberikan penilaian positif terhadap implementasi SIMRS, dengan 83,3% karyawan dan 97,3% pasien menyatakan kepuasan mereka. Meski demikian, masih terdapat beberapa aspek yang perlu diperbaiki, terutama dalam hal teknologi dan sumber daya manusia. Sebanyak 26,7% karyawan dan 14,9% pasien menilai bahwa teknologi yang digunakan dalam SIMRS masih kurang optimal, sementara proporsi yang sama juga menilai bahwa kompetensi sumber daya manusia dalam menjalankan sistem ini.
Hasil penelitian ini menyimpulkan bahwa penerapan SIMRS di RSUD Sembiring Deli Tua telah berkontribusi dalam meningkatkan mutu layanan kesehatan, meskipun masih terdapat kendala yang perlu diselesaikan. Oleh karena itu, disarankan agar rumah sakit memperkuat infrastruktur teknologi, mengadakan pelatihan berkala bagi karyawan, serta mengoptimalkan sistem agar lebih mudah digunakan. Dengan perbaikan tersebut, diharapkan efektivitas SIMRS dapat terus meningkat, sehingga pelayanan kesehatan menjadi lebih efisien dan berkualitas.

Hubungan Pengetahuan dan Sikap Masyarakat dengan Pengelolaan Sampah Rumah Tangga di Desa Panjang Baru Kec. Susoh Kab. Aceh Barat Daya Tahun 2024

efrata sembiring — 2025-05-07

Masalah sampah domestik masih menjadi perhatian lingkungan di Indonesia. Penelitian ini mengeval_uasi hubungan antara tingkat pengetahuan dan sikap masyarakat dengan perilaku pengelolaan sampah di Desa Panjang Baru. Menggunakan metode kuantitatif dan desain potong lintang, sebanyak 67 responden dipilih melalui accidental sampling. Analisis data dilakukan dengan uji Chi-Square. Hasil menunjukkan pengetahuan tidak berhubungan signifikan dengan perilaku pengelolaan sampah (p = 0,303), sementara sikap memiliki hubungan yang signifikan (p = 0,000). Intervensi berbasis pembentukan sikap direkomendasikan untuk peningkatan perilaku pengelolaan sampah rumah tangga.

ANALISIS TRANSFORMASI MUTU LAYANAN TERHADAP KEPUASAN PASIEN JKN DI RUANGAN RAWAT INAP RSU GRANDMED LUBUK PAKAM

maraden simbolon — 2025-05-07

One of the most critical aspects of providing patients with quality health care is ensuring their contentment. Direct evidence, dependability, responsiveness, assurance, and empathy are the pillars upon which hospitals must build their top-notch health care services. The study's overarching goal is to draw conclusions about the impact on inpatient happiness in 2024 of the Grandmed Lubuk Pakam Hospital's service quality reform. Analytical surveys are utilized in this study to conduct quantitative research. One thousand nine hundred individuals enrolled in the National Health Insurance (JKN) program were the subjects of this study. A total of ninety-five participants were selected at random for this investigation. Direct evidence (P Value=0.846), responsiveness (P Value=0.03), reliability (P Value=0.03), assurance (P Value=0.011), and empathy (P Value=0.884) were the outcomes of studies that utilized the chi-square statistical test method. Being responsive, reliable, and providing a guarantee are three of the five factors that impact patient satisfaction. In a multiple linear regression analysis, collateral is the primary independent variable. Exp (B) yields 3,250, indicating that the guarantee influences the satisfaction of JKN inpatients at Grandmed Hospital in 2024 by a factor of 3.25. Patients with National Health Insurance who are inpatients at Grandmed Hospital should feel even more secure with the following suggestions, and we can only hope that future studies will take advantage of the ample opportunity to conduct in-depth interviews.