SOSIALISASI IMPLEMENTASI KEBIJAKAN PELAYANAN PRIMA DALAM PENINGKATAN KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS DELI TUA

SOSIALISASI IMPLEMENTASI KEBIJAKAN PELAYANAN PRIMA DALAM PENINGKATAN KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS DELI TUA

  • Selamat Ginting Institut Kesehatan Deli Husada
  • Diana Sinulingga Institut Kesehatan Deli Husada
  • Alprindo Sembiring Institut Kesehatan Deli Husada
  • Akhmad Fatikhus Institut Kesehatan Deli Husada
Keywords: Excellent Service, Patient Satisfaction, Puskesmas

Abstract

Excellent service is a new strategy in an effort to increase patient satisfaction in puskesmas services. Along with the demands of the community for the quality of services at the Puskesmas, it is necessary to have good knowledge and understanding of everyone who works at the Puskesmas so that the implementation of excellent service policies in increasing outpatient satisfaction is carried out through socialization efforts. It is hoped that with the socialization there will be cohesiveness of all officers in outpatient services in implementing the policy.

References

Nurlia. 2018. Strategi Pelayanan Dengan Konsep Service Excellent. Meraja Journal. Vol 1 No. 2.
Widada H, 2010 : Pengaruh Mutu Pelayanan Prima Terhadap Tingkat Kepuasan Pasien Rawat Jalan Di Pusat Kesehatan Masyarakat Sumobito Kabupaten Jombang. Thesis Thesis, Universitas Airlangga.
Yulivia, 2014 : Studi Tentang Pelayanan Prima Di Uptd Puskesmas Loa Janan Kabupaten Kutai Kartanegara, eJournal Ilmu Pemerintahan, 2014, 1 (2): 1902-1914
Published
2021-12-22